Frequently Asked Questions - FAQs
General Questions
How long will it take to process my order?
| As of June 2009 our current project lead times are | |
|---|---|
| Photos, Slides, Negatives | 5-10 days |
| Audio" | 1 Week |
| Video | 1 Week |
| Film | 1 week |
These times are for average size consumer order for consumer media.
Please call us for professional and/or large orders.
Why not digitize my photos, videos, audio and film myself?
Digitizing media at home is a very time-consuming and monotonous undertaking that often produces low quality results. Digital Pickle uses high quality commercial equipment and a proprietary process to get the job done properly and cost-effectively.
Learn more about how we digitize photos
Learn more about how we digitize videos
Learn more about how we digitize audio
Learn more about how we digitize film
What can you digitize?
We can digitize virtually every type of still images (photos, negatives, slides), every type of video (every consumer type, most professional formats, and all international formats such as PAL and SECAM), and 8mm and 16mm silent and sound films. We also digitize audio cassettes, reel-to-reel audio tapes, and vinyl records.
How safe is it to mail my photos & videos?
The reliability of couriers like FedEx and UPS is extremely high. We've received and processed thousands of orders from all over the country, and we've never had a case of a lost parcel. If you're still concerned, send it to us by overnight express. We'll receive your package the very next morning. The return trip won't be nearly as worrisome because we'll keep a safety copy of your digital media.
What area does your pickup & delivery service cover?
Our coverage extends to most of the San Francisco Bay Area and to a large area in the Los Angeles metro area. Please click on San Francisco Bay Area or Los Angeles Metro for contact info and pickup and dropoff locations and maps.
Where is the actual work done?
We perform all services in-house. We do not off-shore your project!
What about discounts?
Discounts are available for large orders and they are determined on a case-by-case basis. Special discounted rates are also available to our partners, to educational institutions, and to active duty members of the uniformed services.
