To start the process off, you want to first place your order online through our secure order page. After placing your order, you will receive an email order confirmation. Please print the first page of your order email and include it with your videos, photos, slides, negatives, film or audio. All media conversion orders over $100 include free return shipping via UPS Ground service!
All of our orders are centrally-processed at our state-of-the-art, all-digital national processing center in Twisp, WA. Follow these three easy steps to preserve your memories:
1. Place your order online
2. Include a copy of your order confirmation when packing your memories, and note your order # on your box 3. Ship your order via UPS, FedEx or U.S. Postal service to:
Digital Pickle Processing Lab
2713 State Route 153
Twisp, WA 98856
REMEMBER, all orders over $100 receive FREE return shipping to your home or business when your order is complete.
We will safely transfer all of your media in our US-based national processing center in Twisp, WA. We will send you an email notification when we receive your memories at our facility, and then again when your completed transfers and original media are shipping back to you. On average, this process usually takes 12 to 15 business days, or about 3 weeks.
Once you received your finished DVDs, we recommend kicking back and enjoying your memories! Your completed DVDs are not copy-protected in any way, so if you have a computer with a DVD burner and the appropriate software, you can make as many copies as you'd like for other loved ones or for a backup set!
Browse our Frequently Asked Questions for answers to common questions about our video conversion, film transfer, audio transfer and image scanning services. Or contact us via email or call us Toll-Free at (800) 975-5316.